This is a “layman’s terms” easy reference version of our terms and conditions to help you understand exactly how Dial An Exchange works. The full legal version of our terms and conditions is available on request.

Whenever you make a deposit, take an exchange or take a Bonus Week, you are agreeing to be bound by these terms and conditions.

Appointment as agent. When you become a member of Dial An Exchange, you are appointing Dial An Exchange Ltd. as your agent to introduce you to another holiday property owner who has deposited a week which you would like to take as an exchange holiday.

When you deposit a week into the Dial An Exchange system, you are appointing Dial An Exchange Ltd. as your agent to introduce you to another holiday property owner who wants to take that week as an exchange holiday.

Accuracy of information. We ask you to provide information about your holiday property so that other members can satisfy themselves that it is suitable for their exchange holiday.

When choosing an exchange holiday, it is your responsibility to make sure that the property you choose is suitable for all your requirements.

The information we supply is provided by our members or obtained from public web sites. Whilst we try our very best, we cannot guarantee the complete accuracy of the information we supply.

Formation of contract. When we issue the Final Confirmation, the holiday contract is between the member who has deposited the week and the member who is taking that week. The inbound guest is subject to the normal terms and conditions of the holiday property owner and their property or resort manager. Dial An Exchange acts only as the introduction agent and does not supply the holiday itself.

Our obligation to you. We supply the name, address, phone number and email address (if available) of the person who owns the property you have chosen to exchange into. You are welcome to contact them long before your holiday to ensure you are happy with that holiday property.

We supply your name, address, phone number and email address (if available) to the member who has chosen your deposited week as their exchange holiday. We do not give your details to anyone else. (See privacy policy)

When you deposit a week, you get a “credit”. This credit is valid for three years from the date of deposit and enables you to take any available week out of the Dial An Exchange system, on payment of the exchange fee.

Like for Like. We do not offer “like for like.” You can have any size of property, in any location on any date, assuming it is available from the Dial An Exchange system. It is up to you to choose an exchange property that meets your requirements.

Cancellation. If you cancel your exchange holiday, you will lose both the exchange fee and the week you deposited to get that exchange. We therefore recommend our optional cancellation protection scheme. This states that if you cancel for any reason, we will refund your exchange fee and reinstate your credit to allow you to take another exchange holiday.

Complaints. Please remember that every property and every resort is different. Please do not expect the same standard as the week you deposited. Standards vary enormously according to local conditions. If you have a problem with the holiday property, please contact the local property manager immediately and ask for the problem to be rectified. If you are still dissatisfied and decide not to occupy the property, then neither the property owner nor Dial An Exchange has any liability to provide you with alternative accommodation, unless they have provided grossly misleading information. We are always pleased to receive feedback on your exchange holiday, good and bad. We understand that things do go wrong sometimes, so we will always try to help if it is within our control.

Refusal of deposit. We reserve the right to refuse to accept any deposit. We do this if we think the property is unsuitable or if we already have too many deposits of that type of property for that date.

Termination. Your membership of Dial An Exchange is continuous. You need to notify us if you no longer wish to be a member. We reserve the right to remove anyone from membership at any time.

Requests. You can make a request for an exchange holiday at any time. Please be as specific as possible. Dial An Exchange will endeavour to fulfil your needs, but is under no obligation to supply an exchange holiday. Making a request does not mean that you are going to get that particular holiday.

Conditions of Deposit. Once you have deposited a week, you cannot sell, rent, use, give or deposit that week with another exchange organisation without the explicit prior approval of Dial An Exchange. You must pay your annual maintenance fee in full for the week deposited (timeshare owners only). The property must be presented in a clean, comfortable, warm condition to the incoming exchange guest, with details displayed of the local property manager who should have authority to assist your inbound exchange guest during their stay.

Substitute Accommodation. Very occasionally, under extreme circumstances, it may be necessary for the property owner/manager or Dial An Exchange to offer you alternative holiday accommodation to the property you have booked. If the substitute accommodation is not acceptable to you, then you are entitled to a full refund of the exchange fee you have paid and a reinstatement of your holiday credit. Neither the property owner or Dial An Exchange will be under any further obligation to you if you decline the alternative accommodation offered.

Remember, Whenever you make a deposit, take an exchange or take a Bonus Week, you are agreeing to be bound by these terms and conditions.

Onward Sale of Exchange Accommodation or Bonus Weeks. Dial An Exchange is a members club run for the benefit of its members. The onward sale to third parties for commercial gain of any accommodation booked through Dial An Exchange is specifically prohibited. Members found doing this will be removed from membership. Family and friends may take accommodation arranged through Dial An Exchange only if they do not pay the member for that privilege.