Touching base with our members


COVID-19: Updates & Cancellation Policy


At DAE, we care about our members and are committed to providing you flexibility and support during this uncertain time. In an effort to align with best practices in the hospitality industry, please see adjustments to our current cancellation policy as you consider how to proceed with your travel plans:

Members may cancel any travel check-in dates up to 30th June 2020 and be offered a future booking without the expense of a new exchange fee. The exchange fee from your previous booking will be available for you to make a replacement booking for 180 days from the date of cancellation. Travel date window for the new booking would be valid for the same as original credit returned to the member. No monetary refunds are allowed on cancellations regardless of whether CPO has been obtained.

If you are traveling and looking to exchange, we have inventory available to you that you might not see on our website. Check back with us regularly as more inventory becomes available each day.

We are committed to supporting as many of our members as quickly as possible during this unprecedented time and are experiencing very high call volumes.

In this time of uncertainty, we encourage you to review all advisories and recommended guidelines before you travel. Please check for future updates.

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