Touching base with our members

 

COVID-19: Updates & Cancellation Policy

 

At DAE, we care about our members and are committed to providing you flexibility and support during this uncertain time. In an effort to align with best practices in the hospitality industry, please see adjustments to our current cancellation policy as you consider how to proceed with your travel plans:

Members may cancel any travel check-in dates/location within the next 30 days and be offered a future booking without the expense of a new exchange fee. The exchange fee from your previous booking will be available for you to make a replacement booking for 180 days from the date of cancellation. Travel date window for the new booking would be valid for the same as original credit returned to the member. No monetary refunds are allowed on cancellations regardless of whether CPO has been obtained.

If you are traveling and looking to exchange, we have inventory available to you that you might not see on our website. Check back with us regularly as more inventory becomes available each day.

We are committed to supporting as many of our members as quickly as possible during this unprecedented time and are experiencing very high call volumes. If your reservation is within the next 30 days call your local DAE Office on 01756 749 966.

In this time of uncertainty, we encourage you to review all advisories and recommended guidelines before you travel. Please check dialanexchange.com for future updates.

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